Salon Etiquette

Punctuality

We immensely appreciate your punctuality.  Please arrive shortly before your reserved time with us.  Your reserved time is dedicated to you!  If you happen to be running late for your scheduled time, we will do our best to accommodate you but please understand that your reserved time may need to be rescheduled or your services may need to be adjusted accordingly.  


Cancellation Policy

As a courtesy to our service providers and other guests,  a minimum of a 24-hour advance notice is requested for any cancellation of services.

A Credit Card or J Michaels Salon Gift Certificate non-refundable ($100) deposit is required to reserve the following appointments; all Keratin Smoothing Treatments, Hair Extensions, Relaxers, Perms, Specialty Perms and "Fashion' Colors. Failure to cancel or no show without proper notice will result in charges to the reserved card or gift certificate. 

If (3) appointments have been canceled without a 24-hour notice (includes online booking), you may be asked to reserve your next appointment by credit card.


Age Restrictions

Our minimum age requirement for any specialty services (eye lash extensions, hair extensions, color services, smoothing treatments and other texture services) is 18 years of age.  If the guest is younger than 18, a parent or guardian may sign a Consent Form for the guest to receive the service/s. 


Product Guarantee

We guarantee you will fall in love with our products at J Michaels Salon!  If you are not completely satisfied with your purchase, you may exchange your purchase within one week.  

***Exclusions to this policy include the following:

  • If a Kerastase or Young Blood Cosmetic product has been purchased and the safety seal or packaging has been removed, the product may not be eligible for an exchange.  


Service Guarantee

Our goal is 100% guest satisfaction. However, if you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon within 2 weeks of the original service received so your service will be to your satisfaction.

Please note:

  • Our company is does not do refunds on any service or products.

  • The “redo” service must be performed by the original scheduled service provider.


Other Notes…..

Please advice our service providers of any medical conditions or allergies you may have prior to your service with us.

If you have a reserved time to receive a special occasion or make-up application, we recommend you wear a button-down shirt for ease of changing.

At J Michaels Salon, we work as a cohesive team.  If you would feel you would have a better experience with another service provider, please let us know.

If you were to leave behind a personal belonging after your visit, we will contact you immediately.  Please remember that J Michaels Salon is not responsible for any lost or stolen items. 

If you have any suggestions and/or questions about your service, please contact us at 515.288.0541.